Terms and Conditions

The restaurant owner subscription agreement for the Dexel platform — what you commit to, what we commit to, and the limits of each side's responsibility. Written plainly so it is read before signing, not after.

21 August 2026

1. Introduction and acceptance

These terms and conditions (the “Terms” or the “Agreement”) govern your use — as a “restaurant owner” or “subscriber” — of the Dexel platform (the “Platform”, “we”), owned and operated by Dexel, Kingdom of Bahrain.

By pressing the accept button, completing registration, or using the Platform, you confirm that you:

• have read, understood, and agreed to be bound by these Terms;
• hold the legal capacity and authority to enter into this Agreement on behalf of your business;
• have also agreed to the Privacy Policy, which supplements these Terms.

If you do not agree to these Terms, you may not use the Platform.

2. Definitions

• “The Platform”: the online system that lets you create a restaurant page and a digital menu, and receive customer orders.
• “The Dashboard”: the interface provided to you for managing items, prices, and orders.
• “The Customer”: the end user who browses your restaurant's page and places an order.
• “The Subscription”: the plan you choose in order to access the Platform's services for a fee.
• “Paid add-on”: optional services charged separately, such as online payment integration and point-of-sale integration.

3. Eligibility and registration

• You must hold a licensed business in the Kingdom of Bahrain (a valid commercial registration) and the licences required to operate a restaurant or food business.
• You undertake that all information you provide at registration is accurate, complete, and kept up to date.
• You are solely responsible for keeping your login credentials confidential, and for all activity carried out through your account.
• You must notify us immediately of any unauthorised use of your account.

4. Description of the service

The Platform provides technical tools including: a customised restaurant page, a digital menu with categories, items, prices, and photos, a dashboard to manage them, receiving customer orders through the Platform or routing them to a pre-set WhatsApp number, and order notifications.

Our role is purely that of a technical intermediary: the Platform is not a party to the sale contract between you and the Customer, and is not a seller, supplier, or producer of food. The sale contract, its performance, and the responsibility for it rest with you alone.

We reserve the right to modify, develop, or discontinue any feature of the Platform, notifying you of material changes by an appropriate means.

5. Subscription, fees, and payment

• The Platform's services are available for a subscription fee according to the plan you select, as published on the pricing section of our website.
• Paid add-ons (such as online payment and point-of-sale integration) are subject to separate fees, disclosed before activation.
• The fees shown are final and no value-added tax is added to them, as the Platform is not currently VAT-registered. Should it become registered, VAT will be added as required by law, with prior notice to you and an update to these Terms.
• Fees are paid monthly or annually in advance according to the cycle you choose, and the subscription renews automatically unless you cancel it at least 30 days before the renewal date.
• In the event of late payment, we may suspend the service after notifying you, without prejudice to our right to claim amounts due.
• Fees are non-refundable for periods already used, unless the law provides otherwise or we agree otherwise in writing.
• We may amend the fees on no less than 30 days' prior notice, with the amendment taking effect from the next renewal cycle.

6. The owner's obligations

You undertake and warrant the following:

• Accuracy of content: that item names, descriptions, prices, photos, and availability are correct, and kept up to date.
• Food safety and licensing: full compliance with all health regulations, food licences, and requirements applicable in Bahrain. You alone are responsible for the quality and safety of the food and for everything relating to its preparation, service, and delivery.
• Order fulfilment: responding to and processing customer orders within a reasonable time, and handling their complaints and refunds.
• Lawfulness: not offering any products or content that breach the law or public morals, and not listing misleading information.
• Prices and taxes: displaying correct prices, inclusive of any taxes you owe towards your customers, and meeting your own tax obligations towards the competent authorities.

7. Intellectual property and content

• All intellectual property rights in the Platform (software, design, trade mark) remain ours; you are granted only a limited, non-exclusive, non-transferable licence to use it for the duration of the subscription.
• Content you upload (item names, descriptions, photos, your logo) remains yours, and under this Agreement you grant us a licence to host, display, and operate it within the Platform for the purpose of providing the service only.
• You undertake that you hold the necessary rights in the uploaded content and that it does not infringe third-party rights, and you bear sole responsibility for any breach.
• You may not copy the Platform, attempt to access its source code, reverse-engineer it, or misuse it.

8. Orders, payments, and settlement

• When online payment is activated, payments are processed through a licensed payment gateway whose name is disclosed on activation, subject to its own terms and to PCI-DSS security standards. We do not store customers' card details.
• Amounts due to you (after deducting our fees or commissions, if any) are transferred according to the settlement cycle agreed and disclosed when online payment is activated.
• Refunds and chargebacks relating to your restaurant's orders are your responsibility, and we may deduct them from amounts owed to you.
• Where ordering via WhatsApp is chosen, the transaction and payment take place outside the Platform and are your direct responsibility with the Customer.

Operational note: online payment inside restaurant menus is not yet enabled on the Platform; orders today are routed through WhatsApp or the orders screen in the dashboard. This clause applies in full once the gateway is activated.

9. Data protection

• The processing of personal data is governed by the Privacy Policy and by Personal Data Protection Law No. (30) of 2018.
• In respect of your restaurant's customers' data, you are the data controller, and you undertake to process it lawfully, to use it only for fulfilling orders and serving the customer, and not to misuse or share it without a legal basis.
• You may be asked to sign a separate Data Processing Agreement (DPA) setting out the roles of both parties.

10. Disclaimer and limitation of liability

• The Platform is provided “as is” and “as available”, without any express or implied warranty that it is entirely free of errors or interruption.
• We accept no liability for the quality or safety of the food, for disputes between you and your customers, or for your regulatory and tax obligations.
• We are not answerable for failures arising from third-party providers (hosting, the payment gateway, WhatsApp, telecommunications networks).
• In all cases, our total liability towards you — whatever its cause — does not exceed the fees you actually paid during the three months preceding the event giving rise to the claim.
• We are not liable for any indirect or consequential damages, or for loss of profit.

11. Indemnity

You undertake to indemnify, defend, and hold us harmless against any claims, damages, losses, or expenses (including reasonable legal fees) arising from: your breach of these Terms, your content, your products and food, your breach of any law, or your infringement of third-party rights.

12. Suspension and termination

• We may suspend or terminate your account immediately in the event of: breach of any material term, non-payment of fees, or unlawful activity or activity harmful to the Platform or to others.
• You may terminate the subscription at any time through the available cancellation mechanism, with termination taking effect at the end of the current paid cycle.
• On termination: your access to the Platform ends, and we may delete your data and content in line with the retention policy set out in the Privacy Policy, while provisions that by their nature survive (such as liability, indemnity, and confidentiality) remain in force.

Before deletion we allow you a reasonable window to export your content from the dashboard (exporting the menu to an Excel file is available to you at any time).

13. Term and renewal

This Agreement takes effect from the date you accept it and continues for the duration of your subscription, renewing automatically under clause (5) unless terminated in accordance with these Terms.

14. Changes to the Terms

We may amend these Terms from time to time. We publish the updated version on the Platform and notify you of material changes. Your continued use of the Platform after an amendment takes effect constitutes acceptance of it.

15. Force majeure

We are not answerable for any breach or delay caused by circumstances beyond our reasonable control, such as natural disasters, network outages, decisions of the authorities, or service-provider failures.

16. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of the Kingdom of Bahrain. Any dispute arising from them shall first be pursued amicably; failing that, the competent courts of the Kingdom of Bahrain have jurisdiction.

17. Notices

Formal notices are sent to the email address registered on your account, or through in-platform notifications, and are effective from the date they are sent.

Our formal contact address is info@deuxel.com.

18. General provisions

• No assignment: you may not assign your rights or obligations under this Agreement without our written consent; we may assign them to any legal successor.
• Severability: if any clause is invalid, the remaining clauses stay in force.
• Entire agreement: these Terms together with the Privacy Policy (and any Data Processing Agreement) constitute the entire agreement between us, superseding any prior understandings.
• No waiver: our forbearance in claiming any right is not a waiver of it.

Note

This wording is based on a template for guidance. Review by a lawyer licensed in the Kingdom of Bahrain is recommended before final adoption, particularly the clauses on fees, commissions, financial settlement, and limitation of liability.